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Axis Bank

Assistant Manager-Customer Service

Axis Bank · Noida, Ghaziabad · Posted Yesterday · Customer Services Jobs

About this role

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Ca…

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