SailPoint Support Engineer (IdentityIQ)

Cognizant · India · Posted Yesterday

About this role

Hiring: SailPoint Support Engineer (IdentityIQ) | Bangalore Location: Bangalore (Relocation accepted) Work Mode: 100% Onsite (No WFH) ️ Work Environment: Secure "Clean Room" setup (24/7 rotational shifts) Role: SailPoint Support Engineer (Level A / SA) We are looking for experienced professionals to support SailPoint IdentityIQ in a high-security, enterprise environment. ✅ Key Responsibilities Support SailPoint IdentityIQ operations (L2/L3 support) Manage and troubleshoot: Account aggregation processes Provisioning workflows Access certifications Role-Based Access Control (RBAC) Monitor logs and diagnose system-level failures Handle incidents, problems, and changes following ITIL processes Coordinate with cross-functional teams in a 24/7 support model Required Skills 3+ years of experience in SailPoint IdentityIQ support Strong understanding of IAM concepts and workflows Experience with ITIL processes (Incident, Problem, Change) Hands-on troubleshooting and log analysis skills ⭐ Preferred Qualifications Experience supporting large enterprise IAM environments Familiarity with ServiceNow/JIRA or similar ticketing tools Experience in regulated / high-security environments Soft Skills Strong ownership and accountability Ability to stay calm under incident pressure Excellent communication skills (written & verbal) Detail-oriented with strong documentation discipline Collaborative and service-focused mindset ️ Important Notes Work from office is mandatory (No WFH) Role requires wor