Tower Lead (Support & Operations)

HCLTech · Bengaluru, Karnataka · Refreshed 6 days ago

About this role

Tower Lead (Support & Operations) Bengaluru, Karnataka Job Summary The Operations Manager is responsible for leading and overseeing daily operational activities, ensuring service delivery excellence, optimizing processes, managing resources, and driving continuous improvement initiatives. The role acts as the bridge between business stakeholders, operational teams, vendors, and leadership to ensure operational stability, efficiency, and customer satisfaction. For an Integration Services Operations Manager responsible for IBM MQ, IBM API Connect (APIC), EDI, B2B integrations, APIs, Middleware, and Integration Platforms, the role should extend beyond traditional operations management and focus on service reliability, message flow stability, API governance, business transaction continuity, and platform lifecycle management. Operations Manager – Integration Services (IBM MQ & APIC) Position Summary The Operations Manager for Integration Services is responsible for the end-to-end operational governance, availability, reliability, performance, security, and continuous improvement of enterprise integration platforms including IBM MQ, IBM API Connect (APIC), EDI gateways, middleware components, and related integration technologies. The role ensures uninterrupted business transactions across applications, customers, suppliers, and partners while leading platform operations teams, vendors, architects, and engineering functions. Key Responsibilities Key Responsibilities 1. Service Deliv

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