Hiring for Customer Service || HCLTech || 1-3 Years of experience

HCLTech · Chennai, Tamil Nadu · Posted 27 days ago

About this role

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features • The agent shall make every reasonable attempt to resolve and provide the service where possible • Provide accurate and complete information by using right methods and tools • Ability to quickly assess an issue and accurately respond to customer inquiries • Respond to all service requests and issues raised via chat support • Move the request to L2 support team. • Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures are followed up effectively • Keep records of customer interactions, process customer account changes as required • Follow communication procedures, guidelines and policies • Meet individual and team targets for a variety of customer service goals • Handle customer complaints, provide appropriate solutions and alternatives within the time limits