Hdfc Bank | RBB | Branch Manager- Indore

HDFC Bank · Indore, Madhya Pradesh · Posted 27 days ago

About this role

Job Responsibilities (JR): 6 8 Areas Actionable (4-6) Achievement of Business Targets • Achievement of Income and contribution targets • Achievement of Incremental Current Account & Saving Account targets • Cost to Income Ratio benchmark • Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc. • Ensuring Portfolio Growth • Ensuring Cross Sell Ratio. Program / Channel Management • Managed program (Wherever Applicable) • Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable) • Ensuring HNW Portfolio Management and customer service (Wherever Applicable) • Ensuring achievement of cross sell Ratio Complains and Customer Management • Ensure all components of the branch sales model function as per design and regulatory compliance. • Complaints Handling. • Process adherence (Sales/Audit/RISK/Operation) • BRM - SQ rating • Targeted growth of existing portfolio • Attrition Control as confirmed for portfolio growth • Percentage of depleted accounts • TAT delays • Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints • Organising customer meets to solicit feedback on service and products • Mystery Shopping Ratings • Ensuring Contact Ratio • Ensuring Cross Sell Ratio • Review of all CRM and ensuring adherence and TAT. People Management • Staff Turnover • Staff Motivation and morale • Training - staff is exposed to skill based, product knowledge ba