Complaint Reviewer-GRC and ECC (Mumbai)

HDFC Bank · Mumbai, Maharashtra · Refreshed 4 days ago

About this role

Job Title Complaint Reviewer - GRC and ECC Business Unit Direct Banking Channel Reporting To Team Leader - Complaint Reviewer Job Function and Role Type Phonebanking, Individual Contributor Version No 2.0 Job Purpose Assign complaints to relevant business functions based on customer issues. Ensure accurate case handling and resolution through proper tagging, transfer, and updates. Key Responsibilities Complaint Assignment and Handling Identify duplicate cases, tag as junk, and close. Transfer credit card cases to the Credit Cards department. Escalate FRC cases to the respective unit for E2E handling. Update all relevant fields in Talisma during sorting. Assign cases to appropriate units for resolution. Education: Graduation required. Certifications: None specified. Key Competencies Banking product knowledge, communication skills, MS Office proficiency, complaint resolution, customer service expertise. Major Stakeholders Customers, Branch Banking Team, Operations, Product Teams, Third Party Products. About HDFC Bank HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its regis

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