CUSTOMER CARE EXECUTIVE-SERVICE

HDFC Bank · Sri Vijaya Puram, Andaman and Nicobar Islands · Posted 29 days ago

About this role

Job Title Customer Care Executive - Services Business Unit Retail Branch Banking Reporting To Teller Authoriser and Branch Head Job Function and Role Type Operations and Customer Service, Individual Contributor Version No 2.0 Job Purpose To ensure error-free operations and adherence to bank processes under the guidance of the Teller Authoriser and Branch Manager. Deliver superior customer service and achieve branch profitability through effective cross-selling of products. Key Responsibilities Operations Ensure Operations responsibilities are completed. Monitoring Ensure Monitoring responsibilities are completed. Reporting Ensure Reporting responsibilities are completed. Maintenance Ensure Maintenance responsibilities are completed. Customer Service Manage lobby and queues to ensure smooth operations. Deliver quality customer service and escalate irate customers. Resolve complaints within stipulated TATs and ensure customer communication. Collect and act on customer feedback for service improvement. Sales Identify and manage high transacting customers. Handle cash receipts, payments, and ensure error-free transactions. Process retail FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure adherence to outward clearing and ATM processes. Monitor large transactions and report as per schedule. Identify and close TOD accounts and high cheque return customers. Direct high cash transacting customers to the Branch Manager. Ma