E-Relationship Manager

ICICI Bank · Nashik, Maharashtra · Posted 2 days ago

About this role

Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers' queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing 'Customer 360-degree banking,' you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding o