Lead – Integrated Security & Safety Operations Centre (ISSOC)

Taj Hotels · Mumbai, Maharashtra

About this role

IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm hospitality and world-class service. These include Taj the iconic brand for the most discerning travellers, and ranked as Worlds Strongest Hotel Brand and Indias Strongest Brand across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions , a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger , a brand that is revolutionizing the lean-luxe segment, and am Stays & Trails , a charming portfolio of private bungalows and villas set in picturesque locales. Along with our varied and latest offerings like Gateway, The Claridges Collection, Tree of Life, The Clarks Hotels and Resorts and TajSATs , IHCL has evolved from a Branded House to a House of Brands , offering a diverse portfolio across luxury, upscale, lean luxe, and homestay segments. Job Objective To centralize real-time security and safety operations across all properties by leading the Integrated Security & Safety Operations Center (ISSOC). The role focuses on standardizing incident response and escalation through FlexiCore playbooks, overseeing threat monitoring and cross-cluster coordination, and integrating signals from CCTV, ACS, and IoT for enhanced situational awareness. It aims to improve response times, ensure high-quality evidence for investigations, and deliver actionable insights to leadership t