Hiring for Senior Consultant- Customer Service & CX Domain for Bangalore Location

Infosys · India · Posted 1 month ago

About this role

Greetings from Infosys BPM We are hiring for Senior Consultant - Customer Service & CX Domain for Bangalore Location. Please use below link to apply and register your application https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249627 Job Description Job Role: Senior Consultant - Customer Service & CX Domain Job Location: Bangalore Experience: 7+ yrs Role Overview: As a Presales & Solutions Consultant, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities in customer service domain or customer centric. You will collaborate with clients, internal teams, and stakeholders to design innovative solutions that align with business objectives and industry trends. Key Responsibilities: Presales & Solutioning: • Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations. • Develop solution architectures and technical roadmaps tailored to client needs. • Design and deployment of CX solutions aligning agent performance with customer experience outcomes. • Collaborate with sales teams to define go-to-market strategies and value propositions. • Conduct competitive analysis and market research to refine solutions. Domain Consulting: • Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains. • Analyze business challenges and recommend digital transformation strategies. • Work closely with clients to def