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Kotak Mahindra Bank

CEC - Team Manager - Outbound -Customer Experience Center-Contact Centre Outbound

Kotak Mahindra Bank · Thane, Maharashtra · Posted 22 months ago · Customer Services Jobs

About this role

Description Job Role Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets Responsible for Recruitment and People retention Core delivery on Sales, Portfolio Management & Campaign objectives. Manage and Deliver on other business metrics such as –Productivity, Quality, Staffing, etc. Liaise with Product & Business teams to understand business impact factors, bring efficiency in…

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