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Kotak Mahindra Bank

811-CEC Team Leader-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank · Noida, Ghaziabad · Posted 23 days ago · Customer Services Jobs

About this role

Description Responsible for managing a team of 15-18 officers handling inbound calls in 811 Inbound Customer Service Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc. Job Description Graduate Minimum 5 to 6 years of r…

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