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Kotak Mahindra Bank

Sky Service Design - Team Leader-Sky Channel-Product Manager

Kotak Mahindra Bank · Thane, Maharashtra · Posted 14 days ago · IT Jobs

About this role

Description Responsibilities: • Review and re‑engineer processes to remove bottlenecks, duplications, and inefficiencies (process decongestion) while ensuring every step adds customer value. Think Solution for decongesting bank channel & simplification for customers. • Act as a process challenger, questioning legacy norms and introducing innovative, customer‑first practices anchored in the Customer 360 journey. • Design decongested workflows that improve speed, compliance, and customer success …

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