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Kotak Mahindra Bank

Grievance Redressal Officer-HO & SUPPORT-Grievance Redressal

Kotak Mahindra Bank · Mumbai, Maharashtra · Posted 13 days ago · Customer Services Jobs

About this role

Description Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a cul…

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