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Kotak Mahindra Bank

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank · Thane, Maharashtra · Posted 12 days ago · Customer Services Jobs

About this role

Description The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions. Responsibilities Inbound Call Handling: Attend inbound customer cal…

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