Sky VRM - Team Leader-Sky Channel-VRM - Support
Kotak Mahindra Bank · Thane, Maharashtra · Posted Today · Retail Jobs
About this role
Description Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. • Collaborating with fulfilment teams to ensure best in class conversion ratios. • Ensure availability of trained manpower to maintain production at 100% capacity. • Meet cost to income ratios as determined by Score card. • Adherence to Standards of Performance. • Meeting Customer Satisfaction index as measured through NPS surveys. Job …
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