IT Support Intern at Meta India

Meta · India · Remote

About this role

Meta India is hiring a IT Support Intern in Bengaluru for a 3-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the IT support team and work alongside people who do this professionally every day. From week one you own a scoped piece of work, take it through review, and see it ship. Day-to-day responsibilities • Resolve user hardware, software and access issues. • Log and track tickets to resolution. • Support onboarding setups and asset tracking. • Maintain troubleshooting documentation. • Document your work clearly so the next person can pick it up. • Take part in stand-ups, planning and review sessions with the team. Tools and technologies you will use Troubleshooting, Windows, Networking Basics, Ticketing Systems, Hardware Support, Active Directory, Communication, Documentation, Remote Support, Escalation Handling — plus the internal tooling Meta India uses day to day. What you will learn Frontline IT operations — systematic diagnosis, prioritisation and clear communication with non-technical users. Team structure You report to a senior team member who acts as your mentor, inside a pod of 6-10 people. Weekly 1:1s track progress and a mid-internship review tells you exactly where you stand. What we expect from you Curiosity, ownership and clear communication. You are not expected to know every tool listed — you are expected to have solid fundamentals, ask good que

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