Senior Field IT Manager

Microsoft · Gurugram, Haryana · Posted 5 days ago

About this role

Overview Microsoft Digital (MSD) organization at Microsoft builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation changes agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more! Within Microsoft Digital (MSD) Organization, Global Support delivers worldwide modern support experiences that consist of End User Support Services, Global Helpdesk, Audio Visuals (AV) Link, AV Life Cycle Refresh, Application Helpdesk Support, Executive Support, Site Support and Site Infrastructure Deployment services. Global Support provides these services to over 300k internal users across 90+ countries, via multi-year Supplier/Vendor Contracts enabling this Employee Experience. Global Support Organization work closely with various Microsoft product groups including copilot, Teams meeting rooms etc. The Senior Field IT Manager is accountable for deployment and operation of IT-related servic