Store and Operations Manager - Retail

Reliance Retail · Chennai, Tamil Nadu

About this role

As the Online Store Manager at Reliance Retail, you will play a crucial role in managing all aspects of the digital commerce operations. This full-time, mid-level position based in Chennai requires 4 to 6 years of relevant work experience. Your responsibilities will include ensuring seamless store operations, efficient inventory management, excellent customer service, and leading a performance-driven team. **Key Responsibilities:** - Retail Operations experience with proven ability to oversee daily online store activities. - Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability. - Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle. - Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels. - Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams. - Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns. - Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting. - Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance. **Qualifications Required:** - 4 to 6 years of relevant work experienc