End User Support,Intune

TCS · Thiruvananthapuram, Keralam · Refreshed 7 days ago

About this role

End User Support,Intune Greetings from TCS!!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project. Make sure you have a valid EP number before interview. To create an EP Number, please visit TCS iBegin Kindly complete the registration if you have not done it yet. Position: End User Support,Intune Experience: 5 to 10 years Location: Trivandrum Job Requirement • Strong expertise in Microsoft Intune, Endpoint Manager, Autopilot, Compliance Policies and MDM. • Expert knowledge of Jamf Pro administration and macOS endpoint management. • Advanced desktop management experience including SCCM/MECM, OS deployment and patch management. • Experience supporting large-scale enterprise endpoint environments. • Knowledge of Entra ID, Defender for Endpoint and Conditional Access. • Scripting and automation using PowerShell and Graph API. • ITIL process knowledge and strong communication skills. Key Responsibilities • Provide L3 support for Intune, Jamf and desktop platforms. • Lead endpoint management team and serve as escalation point. • Manage device provisioning, deployment, compliance and lifecycle activities. • Lead major incident resolution and RCA activities. • Drive endpoint security and compliance initiatives. • Mentor L1/L2 engineers and conduct KT sessions. • Maintain

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