Nice CXOne Developer

TCS · Hyderabad, Telangana · Posted Yesterday

About this role

Role : Nice CXOne Developer Experience : 5 to 8 years Location : PAN INDIA Keywords : • Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio • Hands-on experience with NICE CXone development (Studio, APIs, scripting). • Strong understanding of Cisco UCCE/UCCX call flows and routing logic. • Proficiency in programming languages (JavaScript, Python, or .NET). • Experience with REST APIs, web services, and data exchange formats (JSON, XML). Job Description • The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications • Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools). • Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone • Translate Cisco call flows and routing scripts into NICE CXone equivalents. • Work with NICE CXone APIs, RESTful services, and connectors for third-party systems. • Develop automation scripts for provisioning and configuration. • Work closely with infrastructure engineers, QA teams, and Cisco/NICE support. • Prepare technical documentation, migration guides, and code repositories.