Technical Support Associate Tech Mahindra

Tech Mahindra · Noida, Uttar Pradesh

About this role

Basic RequirementsGood knowledge on Service Desk with written and oral communication skills.Candidates to be having experience of International Voice Process background.Experience on Desktop support, application support, AD & Workstation issues(Must)Key ResponsibilitiesVoice Support & Email technical Support to ensure closure as per ITIL Incident Managementprocess.Follow-up/ update ticket for every call to ensure timely closure.Call and Ticket ownership, drive to resolution and communication with customer.Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closureand customer satisfaction survey.Telephonic support to End Users and co-ordination with Vendors, Client Problem Managementteam and other Towers.Proactive monitoring & Perform documented Escalation process.Troubleshooting on Application Support (Off Shelf or CustomizedFor Interview:Please call HR Samarth - 7667021865 (Between 11:30 am to 7 pm)or share your resume to SX001111112@techmahindra.com