Customer Service Executive Jobs in Tech Mahindra - Gurgaon Division, Haryana, India

Tech Mahindra · Haryana

About this role

Job Requirements Job Title: Customer Service Executive | Work from Home Company Name: Tech Mahindra Location: Gurgaon Division, Haryana, India Salary: Competitive Salary (as per industry standards) Qualification: 12th Pass and above Work Experience: 1-3 years in Customer Service or related field Job Description: Tech Mahindra is looking for enthusiastic and dedicated Customer Service Executives to join our team in the Gurgaon Division. This is a fantastic opportunity to work from the comfort of your home while providing top-notch customer support. As a Customer Service Executive at Tech Mahindra, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. We are seeking candidates with excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment. Key Responsibilities: • Customer Interaction: Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Issue Resolution: Identify and resolve customer issues efficiently, ensuring a high level of customer satisfaction. • Product Knowledge: Maintain a deep understanding of Tech Mahindra's products and services to provide accurate information to customers. • Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken. • Follow-up: Conduct follow-up calls and emails to ensure that customer issues are resolved satisfactori