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MAJOR INCIDENT MANAGER L1

Wipro · Ahmedabad, Gujarat · Posted 15 days ago · IT Jobs

About this role

Job description: Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the M…

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