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INCIDENT MANAGER L1

Wipro · Hyderabad, Telangana · Posted 2 days ago · IT Jobs

About this role

Job description: Job Description Do RESPONSIBILITIES • Drive the efficiency and effectiveness of the Incident Management process • Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle • Knowledge management activities - creation…

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