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Senior Delivery Manager-GIS/Mapping

Wipro · Hyderabad, Telangana · Posted 1 month ago · IT Jobs

About this role

JOB DESCRIPTION : Engages in Customer Escalations. Management of daily activities of a team size of 300 analysts Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demo…

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