ADMINISTRATOR L1

Wipro · Hyderabad, Telangana · Refreshed 16 days ago · IT Jobs

About this role

Job description: Job Description Role Purpose The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. ͏ Areas of responsibility Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures. SLA Monitoring-Monitor alerts and SL…

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