Oracle EPM Lead

Wipro · Bangalore, Karnataka · Refreshed 7 days ago · IT Jobs

About this role

Job description: Job Description Role Purpose The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. ͏ Areas of responsibility Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues. SLA Monitoring-Review SLA performance across the…

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