Sr. Manager, Technical Solutions

Databricks · Bengaluru, India · Posted 8 days ago

About this role

CSQ426R137 Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations. Impact you will have: Build and manage a team of Technical Solution Engineers Provide coaching and mentorship to the engineers Identify and implement process improvements to meet or exceed regional performance KPIs. Establish training plans and subject matter expertise within the team. Drive support escalations and establish cross-functional collaboration to manage and resolve issues. Be a player-coach and provide technical leadership to the regional support team. Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. Define quarterly goals and track them to completion to drive team growth and personal development. Scale the organization by developing processes and guidelines that promote operational efficiency Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. Perform risk assessments and be a hands-on leader What we are looking for: Minimum 15 years of experience in the Tech Industry - SaaS