Manager, Professional Services

Databricks · Remote - India · Remote · Posted 2 days ago

About this role

CSQ227R28 As a Manager (Professional Services) , you will hire manage Big Data Engineers / Architects and participate in technical and design discussions with regions and customers. You will also assist our customers by overseeing projects in their Databricks journey and provide them with the guidance, knowledge, and enable them to accomplish the value and achieve their strategic objectives using our products. This individual is expected to be based in Bengaluru. The impact you will have: Hire great people and provide technical guidance, career development, and mentoring to team members Participate in key technical and design discussions with technical leads in the team as a hands-on manager Experience leading the development of IP, reusable tooling , and assets for field professional services teams and partners Partner with key business stakeholders to prioritise work and create amazing products to support our data platform. Manage a team of technical data engineers to achieve customer, company, and team goals Acts as the first point of escalation for customers when they have questions with our delivery. Additionally, provides escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues. Provide input to grow and improve internal processes and customer success service offerings. Effectively builds and leverages customer relationships throughout the sales and delivery process. What we look for: 12+ years of industry experienc