Production Service Engineer

Adobe · Bangalore · Posted 4 months ago

About this role

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience, familiarity with Amazon Cloud Services/Microsoft Azure, and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace, you will support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments. The challenge Cloud Deployment Engineers are technology-savvy individuals who have experience in Cloud, Automation and Infrastructure and know its value in driving company strategies in Digital Marketing. They work as back-end technical team for our clients to provide technical support, work in various troubleshooting & maintenance tasks and providing solutions along with Customer Success Engineering team to ensure overall customer success. This position includes all of the following aspects – •Strategic support and consulting in Adobe’s Customer Experience Orchestration best practices, andbridging communication into Creativity & Productivity•Strategic enablement of customers by providing support for deployments, key productupgrades, regular maintenance activities, major production cutovers & releases•Provide triaging support for resolving critical incidents•Focus on ensuring service level agreements for customers Skill Requirements •BE/B.Tech in Computer Science Engineering or equivalent•Overall