Principal Customer Success Manager

Adobe · Bangalore · Posted 4 months ago

About this role

Job Title: Principal Customer Success Manager (Adobe Learning Manager) Location: Bangalore (Mode of work: Hybrid) Region: NA Shift: EST time zone, 5 p.m.–2 a.m. IST Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job Description Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults with other team members (Product management /Engineering/services/support/sales) to be sure mutual objectives are met. The Opportunity We are looking for a Techno-functional Principal Customer Success Manager to join our team. Adobe Learning Manager is Adobe’s Learning Management System (LMS), and we are