Operations Manager - Global Hospitality Services - Vice President

Citi · Mumbai Maharashtra India · Posted 16 days ago

About this role

The Operations Manager – India, Global Hospitality Services (Vice President) is a senior-level professional with full leadership responsibilities for leading and managing the Global Hospitality Services (GHS) operations across Citi's India portfolio. Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including GHS, Global Event Marketing, Aviation, Client Entertainment and Wellness, Residential Leadership & Training Centers, and operational support to senior global management. Regional GHS products include Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management. The scope and scale of operations in India has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country. The role will require a high degree of flexibility due to its dynamic nature. It may incur travel across the country and possibly around the region, for the purpose of implementing service and process change initiatives. This may be required on a short n