Fraud Ops Specialist for CFRT Investigations - Pune

Citi · Pune Maharashtra India · Posted 3 days ago

About this role

Shape your Career with Citi We’re currently looking for a high caliber professional to join our team as Specialist, Fraud Ops (Internal Job Title: Fraud Ops Specialist - C05 ) based in Pune, India Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. In this role, you’re expected to: Perform complex fraud investigations with minimal supervision Respond to complex customer requests that may not be covered by established procedures Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations Resolve highly complex issues directly with client, or third parties Drive organizational change through innovation and process improvement, eliminating friction points for team Monit