Senior/Staff Technical Writer

Salesforce · India - Bangalore · Posted Yesterday

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. This role focuses on delivering high-quality documentation for admin and end-user audiences across multiple Salesforce products, clouds, and technologies — including help articles, release notes, in-app assistance, Trailhead content, and setup guides. Responsibilities Plan, deliver, and maintain content across multiple product areas, clouds, or technologies simultaneously. Proactively audit existing content against AI-readiness standards, prioritize improvements based on impact and usage, and document findings for team-wide awareness. Evaluate and improve information architecture across existing content sets — considering how IA decisions affect AI s