Software Engineering Architect/PMTS-SDET

Salesforce · India - Bangalore · Posted 2 days ago

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We are seeking an experienced Quality Engineering Architect to drive the design and evolution of test automation frameworks and AI-powered quality tools for Salesforce Service Cloud. This role will architect scalable, intelligent testing solutions that leverage LLM integration and AI-driven approaches to transform how we ensure product quality across our portfolio of enterprise products. You'll work at the intersection of AI innovation and quality engineering, designing frameworks and tools that support critical Service Cloud products including: ITSM (IT Service Management) - Incident, Problem, Change and Release Management, Asset management, configurat