Senior Director, Customer Success Management

Salesforce · India - Hyderabad · Posted 7 days ago

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Lead Transformation. Inspire Teams. Deliver Impact. At Salesforce, our most strategic customers invest in the Signature Success Plan —our highest level of partnership designed to unlock continuous innovation, agility, and long-term value. Signature Success goes beyond support. It delivers trusted experts, proactive insights, and tailored engagement at the moments that matter most. We’re looking for a bold, high-energy Senior Director/RVP to lead our Customer Success team in India . You will play a pivotal role in reshaping how we deliver success to our most important customers. This is a rare opportunity to step in, reignite a team's purpose, and lead from the front—evolv