Security Response & Emergency Representative

Wells Fargo · Bengaluru, India · Posted 3 days ago

About this role

About this role: Wells Fargo is seeking a Senior Response & Emergency Representative. In this role, you will: Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures Review, prioritize, and distribute work to meet deadlines and goals Perform moderately complex and time-sensitive security, operational, and customer support tasks Respond and resolve alarm system maintenance needs and security situations that arise in workplace Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures Required Qualifications: 2 years of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: ShoreView, Everbridge-VCC, OSINT, Datamir, Political Science, International Relations, Think-tank and Research, Lenel OnGuard, PSIMs, Command Center Operations Job Expectations: Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at