Lead Fraud & Claims Operations Representative

Wells Fargo · Hyderabad, India · Posted 6 days ago

About this role

About this role: Wells Fargo is seeking a Lead Fraud & Claims Operations Representative In this role, you will: Support performance and overall effectiveness of team as well as cross-group operational tasks Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims Required Qualifications: 4 years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 19 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national o