Technology Major Problem Manager - Senior Systems Operations Engineer

Wells Fargo · Hyderabad, India · Posted 3 days ago

About this role

About this role: Wells Fargo is seeking a Technology Problem Manager responsible for leading the end ‑ to ‑ end Technology Major Problem Management lifecycle for high ‑ severity, enterprise ‑ impacting technology events. This role ensures root causes are thoroughly identified, systemic risks are mitigated, and recurrence of critical incidents is prevented. The role partners closely with Technology Major Incident Management (TMIM), Platform Engineering, Change Management, Risk, and Technology Control teams to translate major incident outcomes into long ‑ term reliability, restorability, and resiliency improvements. In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4 years of Systems Engineering, Technology Architecture experience, or eq