Mega -Walk-In Drive For Freshers - Customer Service - 08 Aug 2026

HCLTech · Varanasi, Uttar Pradesh · Posted 21 days ago

About this role

Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH HCL Tech Hiring for US/UK Voice Process 08 Aug 2026 Walk in directly. Walk in Timing- 11am-2pm Interview Location: • HCL Technologies: • A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Nearest Metro Station Sector 59. Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) B.Tech, MTech, BCA and MCA is not eligible. Work Location: Noida Two Way Cabs Available Job Description - Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. Work Experience & Qualification criteria: • Excellent communication skills - both verbal and written - with a professional telephone etiquette • Helpful, empathetic, and enthusiastic about customer service • Freshers in US/UK Inbound calling preferably in Banking domain Job Description - Answer all inbound queries as per call flow procedure. • Adherence to process to ensure high quality and customer service. • Follow escalation procedures for issues uncontrollable at agent level First call resolution. • Break schedule adherence. • Involvement in motivational activities, implementing feedback given during monitoring sessions. • Updating various logs like escalation log, complaint tracker etc. • Ensuring data security - proprietary data of c