HCL is hiring for Client Service Management || Noida Location || US hours,

HCLTech · Noida, Uttar Pradesh · Posted 2 days ago

About this role

HCL is hiring for Client Service Management || CSM Interested candidates please drop your resume along with details Subject - Associate Manager || Noida Email - anku.jain@hcltech.com TEX REX Current Expected CTC - Open to US hours - Y/N Current Location - Notice Period • Please note candidate with relevant experience & Fitment on above will be contacted* Candidate provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided. CSM is accountable for developing and executing on a service strategy that will provide an outstanding client experience and create a long-term, strategic and mutually beneficial relationship between the Customer and This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The CSM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive client relationships as well as forging new relationships. The CSM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the CSM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services. Additi