Walk-in || Hdfc Bank - Imperia RM - Pune (Walk In Interview Drive)

HDFC Bank · Pune, Maharashtra · Posted 16 days ago

About this role

HDFC Bank is hiring for Imperia RM role in Pune. Walk In Interview Drive Date - 13th Jul'26 to 18th July'26. Candidates with 3-4 experience in RM role or sales role can apply. Banking sales experience is preferred. Job responsibilities Customer Engagement • Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. • Call handling as per defined standards. • Accurate resolution for customer queries. • Promoting Digital Banking services for a superior customer service experience. • Profiling of customers in order to aid right cross-servicing of Bank products • Accurate logging and resolution of complaints. • Attrition control of customers. • Regular interactions with the customers and pro-actively assessing customer needs. • Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. • Ensure portfolio quality of relationship while racing considering eligibility. • Monitor large amount movements and account closure from the deposit accounts. • Ensure retention of customers. Achievement of portfolio parameters • Meet the defined objectives of the Portfolio managed by the respective RM. Sales: • Right cross-sell of products basis profiling and engagement. • Penetration of products across groups. • Sales across all product segments-TPP, Assets, Cards etc. • Acquiring & grouping of all related IDs of the Primary ID. • Use of triggers to track maturity of FDs, moveme