Assistant Manager Branch Operations

HSBC · India · Posted 23 days ago

About this role

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: We are currently seeking an experienced professional to join The Global Asset Management team. Principal Responsibilities • To ensure timely and error free reporting of transactions received at the Investor Service Centre. • Manage customer communication effectively in order to have timely resolution • Excel in distribution services & investor services with special focus on corporate customers • Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner • Explore and process efficiency suggestions and contribute to achieve customer delight • Comply with applicable regulatory requirements on qualifications required for the job profile • Contribute to the knowledge management initiative of the customer service team. • Contribution to recruitments / contingency / leave planning • Ensure compliance to the process manual • Excel in the monthly reporting process Role Requirements / Education Qualifications / Certifications / Experience: • A good understanding of mutual fund/security markets • Good verbal and written communication, team and interpersonal skills • NISM Series V-A mut