Manager, SME

HSBC · India · Posted 21 days ago

About this role

Job title: Manager, SME • MSS Data Ops is a shared service organization created in 2010 with in HTSO which provides Pricing information across entities within HSBC Group. • The process is in Bangalore, Manila and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services. • Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas. In this role, you will: Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) • To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard • To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism • Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked. • To pro-actively suggest and design improvements in process workflows • To ensure that common errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner • To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides • To be aware o