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Kotak Mahindra Bank

Customer Service Manager-SUPPORT SERVICES-Customer Service

Kotak Mahindra Bank · Mumbai, Maharashtra · Posted 19 days ago · Customer Services Jobs

About this role

Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strate…

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