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Kotak Mahindra Bank

Team Member-Process-Credit Card-Marketing HO

Kotak Mahindra Bank · Mumbai, Maharashtra · Posted 9 days ago · IT Jobs

About this role

Description Quality Manager – Credit Cards Function: Credit Cards – Consumer Banking Location: Mumbai Department: Credit Card-Marketing HO Grade: Manager / Senior Manager Reporting To: Outbound/Sales Head Key Responsibilities Quality Governance & Service Excellence Lead and manage the Quality Assurance framework for Credit Cards Operations, Customer Service, Collections, and related support functions. Establish and monitor quality scorecards, audit frameworks, and performance standards to ensur…

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