HEAD OF OPERATIONS — SWADESH

Reliance Retail · Bengaluru, Karnataka

About this role

HEAD OF OPERATIONS — SWADESH Reliance Retail | Bengaluru, India Reporting to: Business Head — Swadesh Reliance Retail is seeking a capable operations leader to head Operations for Swadesh, its premium platform for authentic Indian art, craft and handloom. The Head of Operations will own end-to-end operating performance across the Swadesh store network and Business Operations Centre — store design and space planning, store operations, goods receipt and inventory, operations planning and a multi-format store portfolio spanning flagship stores, gift stores and airport stores, including flagship locations. This leader will build the operating discipline and store experience that bring the craft narrative to life for the customer. We are looking for a leader who has: Led store or retail operations across a distributed, multi-site network. Delivered availability, service, productivity and operating-cost outcomes at scale. Owned store design, space planning and new-store readiness and stabilisation. Managed inventory truth, goods receipt and store replenishment. Built operating standards, processes and controls for a premium or experiential retail environment. Used data and technology to simplify operations and improve performance. Experience in premium, lifestyle, experiential or specialty retail would be particularly relevant. Prior experience in India is valuable but not essential for an outstanding leader with the adaptability to operate across the scale and diversity of the Ind

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