Team Lead- International Process- BPO

Tech Mahindra · India · Refreshed 13 days ago

About this role

Hiring | Team Leader - Customer Service Operations- International Process | Pune Looking for a dynamic Team Leader - International Process BPO to drive operational excellence and lead high-performing customer service teams. ✅ Lead and coach frontline associates ✅ Drive SLA, productivity, quality & customer satisfaction targets ✅ Manage escalations and stakeholder communications ✅ Analyze performance trends and implement process improvements ✅ Foster employee engagement and team development ✅ Ensure compliance, governance, and operational excellence Key Skills: Leadership | People Management | Stakeholder Management | Customer Experience | Analytics & Reporting | Problem Solving | Excel & PowerPoint Experience: 2-5 years in Operations, Customer Service, or Contact Center environments, with prior team handling experience preferred. 📍 Location: Pune- Hinjewadi phase 3 Note- Please apply only if you have minimum 2 years' experience as a Team Lead in BPO International Process If you are passionate about developing teams, delivering results, and creating exceptional customer experiences, we'd love to connect. #Hiring #TeamLeader #CustomerService #Operations #PeopleManagement #Leadership #PuneJobs #BPOJobs #ContactCenter #CareerOpportunity #TeamManagement #OperationsExcellence

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