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Customer Process Associate - Voice

Wipro · Kolkata, West Bengal · Posted 1 month ago · Customer Services Jobs

About this role

Job Description Roles & Responsibilities: Customer relationship administration Meeting Customer's expectations / targets / metrics / Key Performance Indicators Usage of the Customer's tools / Follow up of the Customer's processes & procedures Management of all incoming requests. Management of the backlog Addressing all written / verbal requests and complaints received from the Customer Process improvements proposals / implementation Manages Customer relationship through providing daily operatio…

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